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Contact Facilities Support Services

with your service requests and inquiries

work control

Phone: 966-4496
Fax:     966-4080
Email: facilities.support@usask.ca

Hours of operation:
Monday – Friday
8:00 a.m. –  4:30 p.m.

After hours, weekends & emergencies:
contact Protective Services 966-5555

This page has been created to provide step by step answers to commonly asked questions.

Check the status of my request?

If you have submitted your request through our Facilities Support Services on line forms. You can click on My Request(s) History to check the progress of your requests.  If you still require further assistance please contact Facilities Support Services at facilities.support@usask.ca or by calling (306) 966-4496.

Ensure my office meets university temperature targets?

The University of Saskatchewan has an indoor temperature guideline that indicates temperatures on campus will target 24 degrees C in the spring and summer and 21 degrees C in the fall and winter.

During shoulder seasons (spring & fall), outside temperature fluctuations sometimes make it difficult to regulate our heating and cooling systems on campus.

If your temperature has remained outside the established range for a period of time, submit your concern online:

Report a Problem (this link is also available in our "Forms" section)

Facilities will work to determine:

  1. If the temperature is compliant with U of S Indoor Temperature Guideline.

  2. If the temperature request requires further investigation.  A Building Service Technician will visit onsite and troubleshoot.

  3. If the area is exempt from U of S Indoor Temperature Guideline which includes research, animal care, technology, and other special operations needs.
Note:

We will do our best to respond as promptly as we can. Priority efforts are directed toward buildings housing animals followed by buildings where research is critical. We appreciate your patience.

Initiate a request to modernize or renovate my space?

This form is designed to capture the information required by the Project Team to prepare for their first meeting to discuss your request. You will receive an email to confirm that we have received your request prior to follow up for a meeting request.

Complete Initiate a Project

Inquire about a Facilities billing

If you have a billing inquiry for work order billings or utility billings, please contact us at:

Email: fmdbilling.inquiries@usask.ca
Phone # for Facilities work order billings: 306-966-4463
Phone # for Facilities utility billing: 306-966-4587
Fax: 306-966-4080

Please be sure to include the invoice # for all inquiries.

Know when to submit a Facilities Customer Request?

A Facilities Customer Request is required to initiate any work or service required by our campus customers from Facilities that is not an emergency. For all emergent requests, please call Facilities Support Services at 966-4496.

Customer Request Forms

Move my office?

To initiate a move request performed by Materials Handling, please complete the form below. Moving is a non-billable service as long as the request can be accommodated within regular business hours (8:00 am - 4:30 pm , Monday to Friday, excluding statutory holidays). Requests for external customers or on projects will continue to be fee-based. An email notification will confirm we have received your request. Our Materials Handling team will follow up with you to confirm the details of your request and further assist in the planning of your move.

Complete Request Service/ Move Request

Purchase furniture?

Please review the Quick Pick Furniture List, a pre-approved list of common office furniture. If your total order is under $10,000, and all of the furniture you require is on the Quick Pick List, please order directly from the company indicated on the list with a PCard.

There is no need to contact Facilities about your furniture purchase if it is from the Quick Pick list. However, if you do need assistance with assembling or moving furniture, then do contact Facilities.

(Important note: prices may change from time to time, and we will update the document in as timely a fashion as we can when prices change. Prices on this list are current as of September 2018.)

 

If your furniture order is:

  • over $10,000
  • contains items NOT found on the Quick Pick list

then please fill out our online form with details of your request.

 

For any questions regarding furniture purchases, please contact Facilities Support Services at facilities.support@usask.ca or (306) 966-4496.  

 

Report a problem?

Facilities Support Services (FSS) is the primary contact for services provide by Facilities.  FSS is committed to provide quality service by responding quickly and accurately to customer needs.  Questions or requests on Facilities services are assessed and addressed in a professional and knowledgeable manner

Submit concern online – Facilities Customer Request Forms

Report a Problem

Report emergency building problems (e.g. flooding)?

Facilities Support Agents use two-way radios which enables trades staff and building service technicians to provide prompt service to the university community when emergency repairs and maintenance are needed. The system also facilitates the successful and timely transport of personnel and materials to job sites.

Contact Facilities Support Services
Phone 966-4496
Email faciliites.support@usask.ca
Fax 966-4080
Hours of operation
Monday to Friday from 8:00 AM to 4:30 PM.
After hours
Emergent calls outside of regular business hours should be directed to Protective Services at 966-5555

Request additional custodial services?

Facilities will provide additional general cleaning as requested. To initiate a request for additional services like: carpet and furniture cleaning, floor refinishing, special event clean up and/ or washing of cupboards, please complete the form below.   

A minimum of 48 hours is required for caretaking staff to accommodate requests.  Additional time may be required.  An email to confirm your request will be sent from Facilities Support Services.

Complete Request Service/ Additional Custodial Services

Request a key?

Your department key custodian must complete all key, card, and FOB requests. To find out who your key custodian is, email: faciliites.support@usask.ca

All keys, cards, and FOBs are assigned to an employee or to a department keyboard, and must be returned to Customer Service Centre, Facilities, when someone leaves the department. Keys, cards and FOBs assigned to an employee cannot be traded or transferred.

Key custodian is responsible for distribution and will have a record of all keys they have requested and issued.

Request assistance to set up for an event?

To initiate a request for event support, please complete the form below. Event setup and take down is a non-billable service as long as request(s) can be accommodated within regular business hours (8:00 am - 4:30 pm, Monday to Friday, excluding statutory holidays). Requests for external customers or on projects will continue to be fee-based.

To view the bookable items and materials we have for events see Materials Handling (Moving) . An email to confirm your request will be sent from Facilities Support Services. Our Materials Handling team will be in contact with you to finalize your request.

Complete Request Service/ Event Setup/ Requirements

Request building space?

This form documents an expected or impending need for space that cannot be met within the existing college or department allocation. Complete as much of the form below as you can, at a level of detail that you believe will be most helpful to describing the situation and need. The form is designed to capture a very wide range of space requests, so not every field may be relevant to every request. All requests will be reviewed by the Space Planning office and then directed to the Campus Space Committee for final review, endorsement, and comment if warranted.

Complete Request Service/ Request Building Space