Processes

Contact The Customer Service Centre

with your service requests and inquiries

work control

Phone: 966-4496
Fax:     966-8854
Email: customerservice.centre@usask.ca

Hours of operation:
Monday – Friday
8:00 a.m. –  12:00 p.m.
12:30 p.m. - 4:30 p.m.

After hours, weekends & emergencies:
contact Protective Services 966-5555

Have a zone question?

Call your Zone Customer Service Agent directly

Zone 1 - Sonia Bayda  966-3291
Zone 2 - Kristie Tempel-Briske 966-3292
Zone 3 - Cheryle Burback 966-3293
Zone 4 - Joyce Armstrong  966-3294
Zone 5 - Laine Nimmo 966-3295
Zone 6 - Jackie Nixey 966-3296

Shutdown Request Process

When work requires temporary closures, shutdowns  or other disruption of service in a building or on campus a Shutdown Request Form must be compelted.

This form is used by FMD affiliated personnel to provide the required information to notify building contacts of shutdowns, temporary closures or other disruptions of service in a building or on campus. To view a flowchart of the shutdown coordination required for each type of request, please scroll through the Shutdown Request Process maps.

Customer Request Process

Submitting an FMD Customer Request is one of the ways to request a service from Facilities Management Division. Completed forms go directly to the Customer Service Centre, who review them and pass them on to the appropriate service area. If your request is an emergency or of an urgent nature you can also call the Customer Service Centre at (306) 966-4496 or email us at customerservice.centre@usask.ca. You can also contact your Zone Team directly. Not sure what Zone you’re in, go to  Find Your Zone.    

Under Ground Locates – Dig Permits

The Underground locate form, and an approved permit, is required when anyone might excavate or penetrate the surface to any depth on the University of Saskatchewan campus. Utility lines on campus are lurking as little as 20 cm ( 8 inches) below the surface. For your own safety, and for the protection of buried utilities, don’t dig, trench, bore, or even insert a pole, peg or post without coordination with FMD. Please review Underground Utility Assessment Policy and Permit Process.

Forms must be completed and emailed to customerservice.centre@usask.ca to initiate a permit. Questions can be directed to the Customer Service Centre via email or at 306.966.4496.