Processes

Contact The Customer Service Centre

with your service requests and inquiries

work control

Phone: 966-4496
Fax:     966-8854
Email: customerservice.centre@usask.ca

Hours of operation:
Monday – Friday
8:00 a.m. –  12:00 p.m.
12:30 p.m. - 4:30 p.m.

After hours, weekends & emergencies:
contact Protective Services 966-5555

Have a zone question?

Call your Zone Customer Service Agent directly

Zone 1 - Sonia Bayda  966-3291
Zone 2 - Kristie Tempel-Briske 966-3292
Zone 3 - Cheryle Burback 966-3293
Zone 4 - Joyce Armstrong  966-3294
Zone 5 - Laine Nimmo 966-3295
Zone 6 - Jackie Nixey 966-3296

Shutdown Request Process

When work requires temporary closures, shutdowns  or other disruption of service in a building or on campus a Shutdown Request Form must be compelted.

This form is used by FMD affiliated personnel to provide the required information to notify building contacts of shutdowns, temporary closures or other disruptions of service in a building or on campus. To view a flowchart of the shutdown coordination required for each type of request, please scroll through the Shutdown Request Process maps.

Customer Request Process

Submitting an FMD Customer Request is one of the ways to request a service from Facilities Management Division. Completed forms go directly to the Customer Service Centre, who review them and pass them on to the appropriate service area. If your request is an emergency or of an urgent nature you can also call the Customer Service Centre at (306) 966-4496 or email us at customerservice.centre@usask.ca. You can also contact your Zone Team directly. Not sure what Zone you’re in, go to  Find Your Zone.    

Underground Locates

NO EXCAVATION/SURFACE PENETRATION to ANY depth IS PERMITTED on campus, including tent set-up, until the Underground Locate Request has been processed and a “cleared to work” notification. It is the responsibility of the any party intending to excavate, trench, bore or otherwise penetrating the grade with any product including, but not limited to a temporary or permanent fence post, tent support, peg or other penetrating object to receive approval to proceed from the University, all Sask 1st Call subscribers and other companies who may have underground facilities in the designated work area.

PROCEDURE: An Underground Locate Request must be processed and approval provided before any dig, excavation or otherwise disturbing the ground and penetrating the surface to ANY depth on the University campus. Questions can be directed to the Customer Service Center at 966-4496 or customerservice.centre@usask.ca<mailto:customerservice.centre@usask.ca>.

TO OBTAIN APPROVAL: Complete Underground Locate Request form and forward to uofs-locates@usask.ca<mailto:uofs-locates@usask.ca>. Approval to proceed is limited to disturbance only of the areas/locations specifically stated and/or shown on the accompanying site services drawings. The on-site excavation equipment operator must be trained and certified to perform their duties safely.

Further information and instructions regarding the overall process for underground locates can be found here.