Contact The Customer Service Centre

with your service requests and inquiries

work control

Phone: 966-4496
Fax:     966-8854

Hours of operation:
Monday – Friday
8:00 a.m. –  12:00 p.m.
12:30 p.m. - 4:30 p.m.

After hours, weekends & emergencies:
contact Protective Services 966-5555

Have a zone question?

Call your Zone Customer Service Agent directly

Zone 1 - Sonia Bayda  966-3291
Zone 2 - Kristie Tempel-Briske 966-3292
Zone 3 - Cheryle Burback 966-3293
Zone 4 - Joyce Armstrong  966-3294
Zone 5 - Laine Nimmo 966-3295
Zone 6 - Jackie Nixey 966-3296

Interesting Facts

The Interior Designers at FMD uphold University design standards.

We produce enough steam heat in a year to melt 160 acres of ice 4 meters (13’) deep

A zone project is a type of work carried out by FMD or contracted that involves more than one trade and/or coordination. These typically include projects under $500,000.

FMD Customer Request Forms

  • "Report a Problem" to submit a request or concern quickly
  • "Request Service" or "Initiate a Project" to request specific services.
  • "My Request(s) History" to review the status of your requests.

Completed forms go directly to the Customer Service Centre, where they are reviewed and forwarded to the required service area(s).

Is your request an Emergency?

Is there an immediate threat to personal health, safety, loss or damage to research, disruption to university function, operation or significant damage to university assets or equipment? (FMD will respond to emergencies immediately)

  • Call the Customer Service Centre (CSC) at (306) 966-4496, Monday to Friday from 8:00 AM to 4:30 PM.
  • Emergency requests outside CSC hours of operation should be directed to Protective Services at (306) 966-5555.


Please complete the forms below when contacting FMD for your service requests.

Report a Problem

Use to report a simple request, concern or problem regarding campus buildings, grounds and/or infrastructure.

Request Service

Use these forms to request repairs or maintenance, event setup, moves, additional custodial services, keys, furniture requisition book a room/ space, and/ or request building space.

Initiate a Project

Use this form to initiate a request to modernize or renovate your space.

Other Operational Forms

Declaration and Disposal of Surplus Assets Form

Required when University of Saskatchewan assets are no longer needed and are to be disposed of in accordance with U of S policy no. 4.10.03, university surplus assets must be disposed of in a fair, accountable, sustainable, and efficient manner.


  • The department information section must be complete with descriptions, serial number, equipment inventory number and appropriate authorization.
  • A new form must be completed on-line for submission – Do not reuse forms.
  • All computer equipment must be accompanied with a completed Surplus Equipment Media Assurance Disposal Form.
  • Email completed form along with any supporting documentation to or attach the completed form to the FMD Customer Request online form.

Your tracking number will be the customer request number emailed upon receit of your request.  Inquiries should be directed to FMD Customer Service Centre at or by phoning (306)966-4496.

Shutdown Request Form

A shutdown is a scheduled temporary interruption of a utility or building operation service for the purpose of maintenance, repair or replacement of equipment.

This form is used by FMD affiliated personnel to provide the required information to notify building contacts of shutdowns, temporary closures or other disruptions of service in a building or on campus.

To view a flowchart of the shutdown coordination required for each type of request, please scroll through the Shutdown Request Process maps provided below.  Inquiries can be directed to Customer Service Centre @ 966-4496.

Surplus Equipment Media Assurance Disposal Form

In compliance with Health Information Privacy Act (HIPA) and the Personal Information Protection & Electronic Documents Act (PIPEDA), this University department certifies that this computer has had all data and software purged. University assets include, but are not limited to, all equipment (scientific, office, audiovisual, maintenance, communication or administrative), furniture, computers, vehicles and farm equipment. Please print form and (fax) to 966-4080, attention Logistics Management. Inquiries should be directed to John Nobel by email or phone 966- 1691 or Shauna Kachur by email or phone 966-1972.

Underground Locate Form

This form, and an approved permit, is required when anyone might excavate or penetrate the surface to any depth on the University of Saskatchewan campus. Utility lines on campus are lurking as little as 20 cm ( 8 inches) below the surface. For your own safety, and for the protection of buried utilities, don’t dig, trench, bore, or even insert a pole, peg or post without coordination with FMD. Please review Underground Utility Assessment Policy and Permit Process attached below.

Forms must be completed and emailed to to initiate a permit. Questions can be directed to the Customer Service Centre via email or at 306.966.4496.